PRIVACY POLICY

Last Updated: March 11, 2026

Dragon Lake Productions, a Missouri nonprofit corporation doing business as Main Street Music Hall (“Dragon Lake Productions,” “Main Street Music Hall,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit mainstreetmusichall.com and interact with our website, contact forms, newsletter signup tools, embedded content, and ticketing features.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Dragon Lake Productions is a Missouri 501(c)(3) nonprofit organization operating Main Street Music Hall.

Contact Information
Dragon Lake Productions / Main Street Music Hall
1048 Main Street
Osage Beach, Missouri 65065
573-745-7245
info@dragonlakeproductions.org

2. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Your name
  • Email address
  • Phone number
  • Message content you submit through our contact forms
  • Information you provide when subscribing to our email newsletter

We may also collect certain information automatically when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • General usage and interaction data
  • Cookie and tracking data

If you purchase tickets, payment and purchase processing may occur through a third-party ticketing provider or embedded ticketing technology. We do not state in this Privacy Policy that we directly store your full payment card information through our website unless and until that is confirmed operationally. Where ticketing is provided by a third party, your transaction information may be collected and processed by that provider under its own terms and privacy practices.

3. How We Use Information

We may use the information we collect to:

  • Respond to inquiries and customer service requests
  • Send newsletters, event announcements, and updates
  • Operate, maintain, and improve our website
  • Analyze website traffic and marketing performance
  • Facilitate ticketing interactions through third-party tools
  • Protect the security and integrity of our website and organization
  • Comply with legal obligations

We do not sell your personal information.

We do not use personal information for unrelated resale or unrelated third-party marketing.

4. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies, including tools such as:

  • Google Analytics
  • Meta Pixel
  • Embedded video, map, social, and ticketing tools
  • Other third-party content or integrations used to operate or market the site

These tools may collect information about your browsing activity, device, and interactions with our website. Some third-party tools may also place their own cookies or collect information according to their own privacy policies.

You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality.

5. Third-Party Ticketing and Embedded Services

Ticket sales may be handled by a third-party provider, including through a linked page, API integration, embedded purchase flow, or iframe experience. When you interact with those services, your information may be collected directly by the ticketing provider or other third-party vendors, and their policies may apply in addition to ours.

We are not responsible for the privacy, security, or data-handling practices of third-party websites, services, or payment processors.

6. Email Communications

If you sign up for our newsletter or otherwise provide your email address, we may send you updates about events, performances, organizational news, and related communications. You may unsubscribe from marketing emails using the unsubscribe method included in the message or by contacting us directly. Commercial email practices are subject to federal requirements, including truthful sender information, a valid address, and opt-out functionality.

7. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 in a manner that triggers applicable law, we will take appropriate steps to delete or address that information. COPPA generally applies to child-directed services and to operators with actual knowledge they are collecting personal information from a child under 13.

8. How We Share Information

We may share information:

  • With service providers who help us operate the website, communications, analytics, and ticketing functions
  • With professional advisers, insurers, or legal counsel when reasonably necessary
  • To comply with law, legal process, or lawful requests
  • To protect the rights, safety, property, users, staff, performers, guests, or operations of Dragon Lake Productions and Main Street Music Hall

We do not sell personal information to data brokers or unrelated third parties.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

If a data security incident occurs involving personal information, we may provide notices as required by applicable law. Missouri law imposes breach-notification obligations when personal information is compromised.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer communication, recordkeeping, legal compliance, operational needs, and dispute resolution.

11. Your Choices

You may:

  • Decline to submit information through forms
  • Unsubscribe from marketing emails
  • Control certain cookies through your browser settings
  • Contact us to request updates or corrections to information you have submitted, where appropriate

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.